Dedicated to Occupier Support and Well-Being
Rent Connect's commitment extends to providing exceptional occupier support and care, ensuring every person enjoys a positive and comfortable living experience in our properties. Our occupier support services encompass a comprehensive array of benefits, thoughtfully tailored to cater to the unique needs of each occupier.
Swift and Reliable Maintenance Solutions
We recognise the significance of promptly addressing maintenance issues to maintain the well-being of our occupiers. When occupants encounter maintenance concerns, our user-friendly online portal and app, available in over 40 languages, allow them to report the issues effortlessly. Our dedicated property managers promptly address these reports, ensuring repairs are conducted with efficiency and precision.
Transparent and Ongoing Communication
At the heart of our occupier support strategy lies open and transparent communication. We maintain regular and positive interactions with our occupants, responding to their inquiries and providing consistent updates on ongoing maintenance or repairs. Our accessibility through various channels, including phone, email, and live web chat, underscores our dedication to promptly addressing any concerns. By nurturing effective communication, we foster a supportive atmosphere where occupiers feel acknowledged and valued.
Our Maintenance & Repair App for Your Convenience
Our Maintenance & Repair App, makes reporting issues simple and effective. This allows our property managers to liaise with you and ensures swift communication and timely repairs.
Key Features & Benefits:
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Reactive Repair Reporting
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Picture-Based Diagnosis and Help Topics
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Improved Communication
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Reduced Time Wastage
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Quick Resolution
Download the Rent Connect APP
Click on either the Apple or Google Logo to download your Fixflo Smartphone APP and connect to Rent Connect Occupier Services.
Occupier FAQ's
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How do I report a maintenance issue?
Our Maintenance & Repair App makes it easy to report maintenance problems. Simply log in, select the "Maintenance" section, and provide the details. Our team will promptly address your concern.
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What should I do in case of an emergency maintenance issue?
If you're facing an emergency, please call our dedicated emergency helpline immediately as instructed in your Welcome Packs. Our team will guide you on the next steps to ensure your safety and the timely resolution of the issue.
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Can I communicate directly with Rent Connect through the app?
Yes, the App allows you to send messages and communicate directly with our property managers. We're here to assist you with any queries you may have.
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Is there a way to provide feedback or suggestions regarding my occupancy?
We value your feedback! You can share your thoughts, suggestions, or concerns through the app's "Feedback" section. Your input helps us enhance our services.
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What should I do if I'm facing difficulties with the Maintenance & Repair App or need technical support?
Feel free to contact our property managers if you have any other questions or concerns. Your comfort and satisfaction are important to us.
Complaints and Resolutions
Rent Connect operates a structured and equitable resolution process. We treat every complaint equally and work diligently to find swift and amicable solutions. Our objective is to achieve a resolution that fosters understanding and maintains the positive relationship.
Please refer to your Welcome Pack for further details
