Occupier Emergencies: Your Safety Matters
At Rent Connect, the safety and well-being of our occupiers is our priority. We understand that emergencies can arise, and we are here to provide you with the necessary guidance and support. Whether it's a gas leak, electrical issue, water problem, lost keys, or any other emergency, our dedicated team is ready to assist you promptly.
Urgent Situations Demand Quick Action
Emergencies can be unsettling, but you can rest assured that Rent Connect is here to help. Our team is committed to responding swiftly to any emergency situation to ensure your safety and minimise any potential damage. We encourage all our tenants to report emergencies promptly through the Rent Connect Tenant App, our emergency hotline, email, or by using the live chat feature during office hours.
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Gas Emergencies: Safety First
In case of a gas or carbon monoxide emergency, please take immediate action by calling the National Grid Emergency Line at 0800 111 999. This number is for reporting the smell of gas only. After contacting the National Grid, please also report the issue to us through the Rent Connect App or the provided communication channels.
Electrical Issues: Swift Solutions
If you experience a loss of electrical power, contact UK Power Network at 0800 316 3105 to check if there are any local blackouts. For reporting purposes, please use the Rent Connect App or the designated communication methods.
Water Troubles: Quick Assistance
Should you encounter a situation where there is no water supply or a mains water leak, start by confirming your water provider using the provided link. Follow your water provider's emergency repair process to address the issue. Remember that you can always reach out to us through the Rent Connect App or the communication channels for additional guidance.
Lost Keys: Prompt SupportIf you find yourself locked out due to lost keys during office hours (Monday - Friday, 9 a.m.- 5:30 p.m.), please contact us for assistance. For Out of Hours issues with locks or keys, report the problem using the Rent Connect App, and a member of the team will be in touch to assist you.
Download the Rent Connect APP
Click on either the Apple or Google Logo to download your Fixflo Smartphone APP and connect to Rent Connect Tenant Services.
Contact Us
Fill out the form, or call us for details on all our services.
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Service Areas:
Nationally across the UK.
726 Capability Green, Luton, England LU1 3LU, GB